If you find that communication directly with your insurance handler is not working, you will need to find a competent lawyer who can handle your case. There are many lawyers within the arena of personal injury law who specialize in dealing with insurance companies and bad faith claims. A good way to find a lawyer is by searching online search engines, or asking for referrals from friends, coworkers and family members. Often you can find local lawyers who have websites detailing their areas of expertise. As is the case with any online search, be wary on all of these sites and do you research through interviews and estimates before signing with an attorney to handle your case.